PRIVACY POLICY

Runtime Agency ("Runtime," "we," "us," or "our") operates the website runtimeagency.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or engage our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

1.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Fill out a contact or lead form (name, email, phone, business name, website URL)
• Request a consultation or quote
• Enter into a service agreement with us
• Communicate with us via email, phone, or other channels
• Subscribe to communications or newsletters

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

• IP address and approximate geographic location (city/region level)
• Browser type, version, and operating system
• Device type (desktop, mobile, tablet)
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and search terms used to find our Site
• Date and time of your visit

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect usage data and improve your experience. We use Google Analytics to analyze Site traffic. Google Analytics uses cookies to collect anonymized data about visitor behavior. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. You can also control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Process transactions and send related information (invoices, confirmations)
• Communicate with you about projects, services, and updates
• Improve and optimize our Site, services, and user experience
• Send marketing or promotional communications (only with your consent; you may opt out at any time)
• Monitor and analyze usage trends and preferences
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations and enforce our agreements

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist our operations (e.g., email delivery via Resend, hosting via Vercel, analytics via Google). These providers are bound by contractual obligations to keep your information confidential.
• Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: When you have given us explicit permission to share your information.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption of data in transit (TLS/SSL), secure hosting infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Lead form submissions are retained for up to 24 months unless you request earlier deletion. Analytics data is retained according to our analytics provider's standard retention policies.

6. Your Privacy Rights

6.1 All Users

Regardless of your location, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Request a portable copy of your data

6.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request details about the categories and specific pieces of personal information we have collected, the sources of collection, the business purpose, and any third parties we share it with.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell your personal information. If this practice changes, we will provide a "Do Not Sell My Personal Information" mechanism.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at hello@runtimeagency.com or call (702) 900-0265. We will respond to verifiable requests within 45 days.

6.3 Nevada Residents

Nevada residents may opt out of the sale of their personal information. We do not currently sell personal information as defined under Nevada law. If you have questions, contact us using the information below.

6.4 European Residents (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing. Our legal basis for processing personal data is typically consent or our legitimate business interests. To exercise your rights or lodge a complaint, contact us or your local supervisory authority.

7. Third-Party Services

Our Site may use or integrate with the following third-party services:

• Vercel: Website hosting and deployment
• Google Analytics: Website traffic analysis and reporting
• Resend: Transactional email delivery for form submissions
• Cloudinary: Image hosting and optimization

Each of these services has its own privacy policy governing their use of your data. We encourage you to review their policies.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a minor, please contact us immediately.

10. Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals. Our Site does not currently respond to DNT signals. However, you can control tracking through your browser cookie settings and the Google Analytics opt-out mechanism described above.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Effective Date." Your continued use of the Site after any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: